Please be aware that we strictly abide by GMC’s latest guidance so all patients must be over 18 and not be pregnant or breastfeeding. A complete medical history will be taken before any treatment is performed and all patients should have informed written consent prior to being treated. There are extra precautionary measures during the COVID-19 pandemic that the clients are expected to follow. If you do not abide by them, the clinic reserves the right to refuse entry to the clinic and offer any treatment.
Deposits We collect a refundable deposit of 10% of the treatment price or £25 (@Peterborough)/ £50 (@Harley Street) for all consultations and follow up appointments. This is in order to make sure you are committed to keeping your appointment.
Cancellation Policy There is a 24-hour cancellation policy. If you do not attend a booked appointment and/or fail to advise us as per policy in advance, this will be classed as a No-Show and deposit will not be refunded.
Late arrivals If you are over 20 minutes late to the appointment, you will be classed a no show and the deposit will not be refunded. Otherwise, once you attend the appointment, you may choose to use the deposit towards the treatment cost where applicable.
Follow up Appointments Routine Review/Follow up Appointments are offered for Anti-Wrinkle treatments – at no extra cost – up to 3 weeks after treatments are undertaken.
If you are unable to attend your Anti-Wrinkle Review Appointment at 2 weeks post treatment, no additional ‘top up’ will be provided after the 2- 3week review period.
If you are unwell, please call to discuss and let us know. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
***During the COVID-19 pandemic, there are extra protocols in place and please see the separate section below.***
Prices You will see the prices on our website and the booking system www.hamptonaesthetics.com Please note that anti-wrinkle injection treatment is prescribed strictly after a consultation with the doctor and cannot be booked online unless you have already had consultation. Other anti-wrinkle treatments like Profhilo and chemical peels can be booked online.
Refunds Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of; consultation and assessment provision of information and advice safe treatment with evidence based products follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Children & Young Persons We do not treat anyone under the age of 18. Please do not bring children to the clinic unless they are old enough to be left unsupervised. Under 18’s are not permitted into our clinic unless specific permission is granted after a request.
Feedback Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email or via the social media and web platforms.
COVID-19 Protocols There is a new risk assessment for COVID-19 and you will be sent this when you book for your appointment. You will need to sign a declaration form before you enter the clinic room. The questions are: 1. Have you come into close contact (within 6 feet) with someone who has a laboratory confirmed COVID – 19 diagnosis in the past 14 days? Yes/ No 2. Do you have any of the following: fever or chills, cough, shortness of breath or difficulty breathing, body aches, headache, new loss of taste or smell, sore throat? Yes/No If you answer yes to either of the questions, unfortunately, we are unable to take you in to the clinic. You may rearrange the appointment when it is safe to do so.
There are additional documents like the ‘Consent for COVID-19 Risk’ which you need to go through before taking up the treatment. This will be discussed during your virtual appointment. Also you will be sent guidance to follow when you come for your appointment including what to expect. If you wish to see a copy of this beforehand, please email us at firstname.lastname@example.org
Your Personal Information In running and maintaining our website, we may collect information provided voluntarily by you, e.g. when you complete a contact form during booking process, providing your name, email, telephone number, and other information. Also as part of the face to face medical consultation process, we will take more personal details from you as well as photographs of before and after the procedures. The photographs are required for insurance purposes. In addition to this, you are given the option to choose if you are giving us permission to use your photographs for our clinic marketing purposes on the website and social media etc. If you do not wish to give consent to this, please select the appropriate option on the consultation form.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and in person.
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. I you wish our clinic to use your contact data to send you marketing materials like offers, discounts, new services and products etc, you may choose to opt in to receive these. If you do not wish to do so, please make sure that you do not select the option.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to ‘Hampton Aesthetic Clinic, 33 Stanton Square, Hampton Hargate, Peterborough PE7 8BB or emailing email@example.com
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information, which we hold about you under the General Data Protection Regulation. A small fee may be payable. If you would like a copy of the information held on you please write to Hampton Aesthetic Clinic at the address above.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We do not store credit card details nor do we share customer details with any 3rd parties.
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Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Hampton Aesthetic Clinic use Google Analytics in order to learn more about our website visitors’ interaction with our website, including Google Analytics.
Demographics and Interest Reporting. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Via cookies, we may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://support.google.com/analytics/answer/181881?hl=en.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.